Account deletion

Delete your Whim account and app data.

The direct path is the Delete account control in the Whim app. If you cannot access the app, use the support option below to request deletion of the Whim data we control.

Contact support for deletion Read privacy policy

Delete inside Whim

Open Profile in the Whim app and use Delete account. The app shows the deletion boundary before you confirm, removes the Whim product account, and clears that account's local Whim state from the device.

If you cannot access the app

Email support@whimlife.com from the email address you use for Whim, or include that email address in your request so we can find the right account.

If you used an updates-list email that is different from your app login email, include both addresses.

What we delete

Your Whim account profile and Whim's binding to your sign-in identity.
Profile location, travel location, preferences, and personalization data.
Saved events, swipes, skips, detail-view activity, and other person-level interaction history.
First-party product analytics and deterministic diagnostic identifiers associated with your account.
Push notification tokens and device records associated with your account.
An updates-list signup record when the account-deletion token supplies that same verified email; otherwise it can be handled through an applicable support request.
Whim account state, onboarding answers, caches, and pending analytics/interactions stored by the app on that device.

Sign-in identity deletion

Whim also deletes and permanently purges the Whim-specific customer identity created in Whim's Microsoft Entra External ID directory. This provider step is retryable, normally completes shortly, and may take up to 72 hours after Whim erases product data. The former identity is blocked while deletion is pending and after completion. Using the same email again requires a new signup and creates a new identity; it does not restore the deleted account.

What may be retained

Before person-level rows are deleted, Whim permanently retains anonymous action facts containing event, venue, category, destination, action, date and four-hour time bucket, age band, home and action markets, local/visitor classification, travel-distance band, platform, app version, operating-system version, logical display and font-scale context, numeric measures, and other bounded analytical dimensions. Whim also permanently retains event/cohort metrics for raw and distinct contributions, positive/negative and final decisions after Undo, final Saved/Calendar contribution, Undo, and removal. These retained records contain no account, user, session, device, IP, response, idempotency, credential, provider, exact birth-date, exact user-coordinate, or free-text identifier and cannot restore the deleted profile or private Saved/Calendar lists. We may also retain records when legally required or temporarily present in protected backups, subject to applicable controls.

Timing

In-app product-data deletion begins immediately after confirmation. The sign-in provider purge runs automatically with retries and normally completes shortly, but it may take up to 72 hours. The former sign-in identity remains blocked throughout. In exceptional provider failures, Whim operators complete a privacy-safe manual review; no completion email is promised because the account email is erased.

Other data requests

If you want to delete only some app data without deleting your account, email us with the data type you want removed.